My experience was really good..they let me test drive, answered all my questions. Sold me a great car... disappointing side is after the sale it was hard to get in touch with Mr Steven... did a $100 holding fee for the car , and took them a week and a half to return $.. not because of the staff. The staff he has is great, even the detailer was friendly and helpful... I left a phone number for Mr Steve, never received a call back...month later called to check on title so could get tags for the car. Can't get in touch with Mr Steve... This review in not to bash express auto. Hopefully it will help Mr Steve want to give his staff some control, so that they can help the costumer... was tired of calling back every hour because he stepped out or was in a meeting. / Thank you Mr Steve for a great car , thank you ms Tammy and staff for being as helpful as you COULD be...
I bought a Nissan Pathfinder. Tammy was amazing! It was by far the best car buying experience have ever experiencefalling. Tammy made me feel welcome Tammy made me feel welcome and made me feel like I'd known her for years! I would recommend Express Auto to anyone! Thank you Tammy for everything!=)
Great place! Great customer service! Local family owned business! Doesn't get better than that. PLUS the place I purchased my 1st vehicle
The worst Cars I've ever been forced to rent. My car was in the shop for a week and my only two choices were one car that had zero air conditioning and a check engine light on, or a two door car (I have 2 car seats!) with a check engine light on and an oil light on. The staff were not friendly and unwilling to help me get into a reliable car (one that didn't have lights all over the dashboard!)
Like most people their is a natural understanding that when you buy a used car there are things that may go wrong unknown to the dealer or their mechanics. But as most people now when buying any used vehicle you take it to a mechanic you trust and sort out any issues the car maybe having. This will be the second vehicle I bought from this place. Never have I been treated with poor customer service nor have I been treated unfairly. This auto group has some of the sweetest people. The owner even text with me way after hours when I showed interest in purchasing again( who does that on their family time?). My first vehicle did not have any issues and never gave me on problem from day one. I have total faith that my next one will give me no issues as well! So go on down and start you car buying process now!!!
Express Auto Group is a US Car Dealer based in Richmond Hill, Georgia. Express Auto Group is located at 2986 US-17, Richmond Hill, GA 31324, USA.
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